Structure, organisations and key people
The Ombudsman is independent and impartial, works to improve public administration generally, and can suggest or recommend a remedy to resolve individual and systemic complaints. The Commonwealth Ombudsman's services are free.
The Commonwealth Ombudsman has wide powers to investigate complaints about the administrative actions and decisions of Australian Government agencies to see if they are wrong, unlawful or discriminatory.
The Ombudsman’s office also conducts investigations, performs audits and inspections, encourages good administration, and carries out specialist oversight tasks.
The Commonwealth Ombudsman is also the Defence Force, Immigration, Law Enforcement, Postal Industry, Private Health Insurance, Australian Capital Territory and Overseas Students Ombudsman.
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